Terms and Conditions
Want-IT-Now Computer Services
Terms and Conditions
This contains the terms of agreement between you the client and us Want-IT-Now Computer Services. By engaging our services you are abiding by these terms and conditions.
Any client’s property that is not collected within:
- 30 days of notification to collect (and services have not been paid for)
- 1 months after date of notification to collect (and the services have been paid for)
Will become the property of Want-IT-Now Computer Services. At this time we reserve the right to dispose or use the machine and components or peripherals in any matter we should choose to.
The client must accept there are risks associated with the repair or any IT service. Risks could result in damage to your computer and data loss or corruption. Our clients must accept that Want-IT-Now Computer Services is not liable for such damage or loss.
In the event of unintentional damage to components, peripherals, or any other equipment regarding a client’s computer (**except screens, see below) we will whenever possible replace the damaged component/equipment. However it may be replaced by a second hand part. This depends upon the cost of the replacement part and/or equipment and the value of your property. ** In the event of removing an unbroken laptop, All in One computer, tablet or phone screen to replace internal components when the screen is not previously damaged we will not be liable for replacement of any damaged screen. These screens are very fragile, the customer will be liable for the new replacement screen but we will do this without any labour charge and at cost price plus any postage/handling that is needed.
Payment is due in full upon completion of the agreed services. Payment is required prior to the release of the client’s property.
Any computer components purchased and installed on a client’s behalf are covered by the manufacturers or sellers warranty. They are not covered by a warranty with Want-IT-Now Computer Services.
In most cases with a component failing under warranty and it is a repair job that we have previously undertaken, Want-IT-Now Computer Services will supply labour to reinstall the part for no additional charge.
We provide a 6 month warranty on our labour for any new computer builds that we do for clients.
Any changes or modifications made by the client during the warranty period that results in errors or damage to the services provided Want-IT-Now Computer Services will void the warranty.
Virus & Malware Removal
It is very difficult to provide a warranty of this type of service as whilst a machine may leave our shop clean of all malware, the client’s computer may later once again become infected either with the same malware or a new type of malware.
Should this occur we reserve the right to the determination of whether the malware infection occurred after a successful malware removal service or our malware removal services was not 100% successful. If we determine the error was on our part we will undertake a second malware removal service at no additional cost.
Want-IT-Now Computer Services will only backup your data if the service specifically requires this or the client requests this service. In undertaking a backup we will endeavour to copy all files and data possible. We will not be liable for failure to copy data that is located in an obscure location. It is the responsibility of the Client to inform us should files and folders be located in an unusual location on the hard drive.
Want-IT-Now Computer Services strongly encourage that if possible a client should do a full backup of data and system prior to any repair or IT service being provided by us.
Want-IT-Now Computer Services accepts no liability for screen damage caused by a client after replacement and this is not covered under any warranty. Any screen repair faults need to be reported within a maximum of seven days of service.